14-Day Return & Refund Policy
Thank you for shopping at YAN COLLECTION. Your satisfaction is very important to us.

Return Policy
We offer a 14-day return policy, allowing you 14 calendar days from the date of receipt to request a return.

Eligibility
To be eligible for a return, items must be in their original condition: unworn, unused, with tags, and in the original packaging. This policy excludes clearance items, personalized items, and earrings. You will also need to provide the receipt or proof of purchase.

Return Process
To initiate a return, please contact us at info@yancollection.com. We are here to assist and guide you through the return and refund process.

If your return is approved, we will send you instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

For any questions regarding returns, you can always reach us at info@yancollection.com.

Conditions of Return

• Items must be unused and in their original condition, including all packaging.
• Customers are responsible for all return shipping costs. Original shipping fees are non-refundable, including any costs we covered for orders that qualified for free shipping.
• Customers are responsible for the returned items until they arrive at our office. We strongly recommend using tracked shipping to ensure safe delivery and to prevent loss.
• For hygiene reasons, returns or exchanges on earrings and hair accessories are not accepted.
• Personalized items cannot be returned.
• Clearance items and gift cards are non-returnable.
• Customers must cover shipping costs for exchanged items.
• All returned items will be inspected. We reserve the right to refuse a refund or exchange based on the condition of the returned merchandise.
• If the return is due to an error on our part or a faulty product, we will cover the return shipping costs and provide a return shipping label.

Exchanges
The quickest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10-20 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 20 business days have passed since we approved your return, please contact us at info@yancollection.com.