常见问题解答
退货和退款
我可以退换从 Yan Collection 购买的珠宝吗？
感谢您选择 YAN COLLECTION。您的满意是我们的首要任务。我们提供 14 天退换货政策，为您提供便利。
关于退货产品的要求是什么
要获得退货资格，商品必须保持原状：未磨损、未使用、带标签且在原包装中。此政策不包括清仓商品、个性化商品和耳环。您还需要提供收据或购买证明。
我如何兑换促销商品？
我们不再提供促销或促销商品的直接换货服务。不过不用担心！如果您需要退货，我们会为您提供帮助。处理完您的退货后，我们会向您发放一张优惠券，您可以在以后的购物中使用。
感谢您的理解和持续支持。如果您有任何疑问，请随时联系我们。我们不再提供促销或促销商品的直接换货服务。但不用担心！如果您需要退货，我们会为您提供帮助。处理完您的退货后，我们会向您发放代金券，您可以在未来的购买中使用。
感谢您的理解和持续支持。如果您有任何疑问，请随时联系我们。
我什么时候能收到退款？
一旦收到您退回的商品，我们将立即退还购买价格（如适用，不包括任何运费）。请注意，所有国家/地区的税费、关税和运费均不可退还。
付款信息
我该如何支付我的珠宝费用？
我们乐意接受所有主要信用卡，包括 Visa、Mastercard、Union Pa、afterpay 等。根据您所在的国家/地区，我们可能会提供其他付款方式。结帐时将清楚显示所有可用的付款方式。
您的网站安全吗？
这个问题问得好。我们的结账页面采用 SSL 保护，确保您的所有浏览和购物信息保持私密和受保护。
如果我的付款无效，我该怎么办？
给您带来的不便，我们深表歉意！首先，请仔细检查您的送货和账单详细信息是否准确。如果问题仍然存在，请尝试联系您的银行寻求付款帮助。如果您仍然遇到问题，请随时向我们发送消息，我们将尽力为您提供帮助。
请注意：如果您使用 AMEX 付款，您需要先转到，然后选择里面的“使用信用卡或借记卡付款”选项。如果您在此过程中需要任何帮助，我们的客户服务团队将随时为您提供帮助。
我应该在哪里输入折扣码？
在结账的第一阶段，找到订单摘要下方的方框。输入您的代码并点击“应用”，然后观看奇迹发生。请记住，Moon Child，每个订单只能使用一个折扣代码！
订单退货
Pellentesque 居民 morbi tristique senectus et netus？
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运费是多少？需要多长时间？
享受泡茶的完美方式是在低垂的果实上进行识别。 Duis autem vel eum iriure dolor in hendrerit vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis。对我来说，提高摄影水平最重要的部分就是分享它。 Lorem ipsum dolor sat amet，consectetur adipisicing elit，sed do eiusmod tempor incididunt ut laboure et dolore magna aliqua。 Ut enim ad minim veniam, quis nostrud exeritation ullamco labouris nisi ut aliquip ex ea commodo consequat.
How much does shipping cost?
Shipping Costs & Free Shipping
Free Shipping: Enjoy free delivery on orders over $99 NZD within New Zealand and $99 AUD in Australia. This offer excludes oversized items.
New Zealand: Non-Rural Areas from $7.90 NZD (3-7 business days)
Australia: Nationwide from $8.90 AUD (3-7 business days)
International: $15 flat rate at checkout (3-12 business days). Adjustments will be made for overcharges or undercharges.
Note: International customers are responsible for any customs and import duties.
Is it possible to track the delivery of my jewelry?
Absolutely! You'll be able to follow your YAN jewelry every step of the way.
Keep an eye on your email inbox. We'll send you a tracking number and tracking link. You can also send us a quick message, and we'll be happy to track it for you.
Can I have my order shipped as a gift?
Our exquisite jewelry is the perfect gift for that special someone in your life—great choice! Each piece is beautifully packaged in a jewelry box, with no invoice included.
We also offer a complete gift wrap set to add an extra touch of elegance to your thoughtful present. No need to purchase wrapping elsewhere—simply add the gift wrap to your cart, place the jewelry inside when it arrives, and you’re all set to give the perfect gift!
Will I have to pay for international taxes and duties?
All international orders (any orders shipped outside the United States) will be subject to customs duties and taxes. Please note that taxes, duties, and shipping costs are non-refundable for all countries.
United Kingdom, European Union, Norway, Mexico, Australia, New Zealand
Duties and taxes are already included in the final price before you complete your payment. Due to country regulations, there is no option to complete checkout without paying duties and taxes.
Do you ship on weekends or bank holidays?
Orders are shipped Monday through Friday, excluding weekends and public holidays.
To ensure your YAN jewelry arrives on time, we recommend placing your order soon.
订单退货
What materials do you use to craft your jewelry?
All of our jewelry is crafted with
- 925 Sterling Silver as the base
- Offering various finishes such as Gold-Plated Sterling Silver, Platinum-Plated Sterling Silver, and more. Each piece is designed to maintain its beauty for years to come.
In addition to sterling silver, we incorporate a range of other high-quality materials, including natural pearls, natural freshwater baroque pearls, enamel, black onyx, red agate, obsidian, and opal and more
- 925 Sterling Silver as the base
- Offering various finishes such as Gold-Plated Sterling Silver, Platinum-Plated Sterling Silver, and more. Each piece is designed to maintain its beauty for years to come.
In addition to sterling silver, we incorporate a range of other high-quality materials, including natural pearls, natural freshwater baroque pearls, enamel, black onyx, red agate, obsidian, and opal and more
我要多久才能收到包裹？
享受泡茶的完美方式是在低垂的果实上进行识别。 Duis autem vel eum iriure dolor in hendrerit vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis。对我来说，提高摄影水平最重要的部分就是分享它。 Lorem ipsum dolor sat amet，consectetur adipisicing elit，sed do eiusmod tempor incididunt ut laboure et dolore magna aliqua。 Ut enim ad minim veniam, quis nostrud exeritation ullamco labouris nisi ut aliquip ex ea commodo consequat.
How can I keep my jewelry gleaming for years to come?
Keeping your silver jewelry shining like new is simple! Clean your jewelry with warm soapy water and a soft-bristled brush, and avoid harsh chemicals found in everyday products like lotion, perfume, and hairspray, as well as household cleaners like bleach.
For safety, we recommend that your jewelry be the last thing you put on before leaving and the first thing you take off when you get home.
Looking for an extra care tip? Try this simple trick: Line a bowl with aluminum foil, place your silver jewelry on top, add a tablespoon of salt and some hot water. Let it soak for a few minutes, then rinse with clean water and gently pat dry. Your silver will look as good as new.
For more care and cleaning tips, check out our Jewelry Care Guide.
品牌推广只是一种更有效的销售方式吗？
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Jewelry Care
Silver Jewelry Care
Don't wear in the shower: Avoid wearing silver jewelry while bathing, as water can accelerate oxidation. Additionally, body wash, facial cleansers, and soap often contain sulfur, which can further speed up the oxidation and darkening of silver.
Keep away from cosmetics: Try to avoid contact with hair spray, perfume, skincare products, sulfur soap, hair dye, and perming agents, as these items contain sulfur. Prolonged exposure can reduce the jewelry's luster or cause oxidation.
Avoid chemicals: Minimize contact with vinegar, bleach, and other chemicals. Do not wear silver jewelry while swimming, especially in the ocean or hot springs.
Seal from air: When not in use, store your silver jewelry in a sealed bag. This is important as it isolates the jewelry from air, reducing the chances of oxidation. Sealing the jewelry helps prevent it from coming into contact with air and sulfur, which can cause it to darken.
Keep away from cosmetics: Try to avoid contact with hair spray, perfume, skincare products, sulfur soap, hair dye, and perming agents, as these items contain sulfur. Prolonged exposure can reduce the jewelry's luster or cause oxidation.
Avoid chemicals: Minimize contact with vinegar, bleach, and other chemicals. Do not wear silver jewelry while swimming, especially in the ocean or hot springs.
Seal from air: When not in use, store your silver jewelry in a sealed bag. This is important as it isolates the jewelry from air, reducing the chances of oxidation. Sealing the jewelry helps prevent it from coming into contact with air and sulfur, which can cause it to darken.
Color options
We offer four color options: natural silver, white gold, K gold, and vintage gold.
Natural Silver: As the name suggests, this is the natural color of silver, with a silver plating on the surface. Our designers’ philosophy is to return to the basics, embracing simplicity and restoring the natural essence of silver without adding any artificial colors. The advantage is a strong handmade feel, free from industrial marks.
White Gold: This color appears as white gold, with a surface plating composed of white gold and trace elements such as rhodium. The advantage of this finish is its long-lasting color retention, which, with proper care, can maintain its color for years.
K Gold and Vintage Gold: These two colors are achieved through surface plating with real gold and other trace elements, resulting in different colors through varied composition ratios and processing techniques.
Vintage Gold Color Variation: The vintage gold plating process involves first plating a layer of gold, followed by 18K gold. This double plating method creates a vintage gold color that is highly oxidation-resistant, giving a luxurious and timeless appearance. However, this strength is also its drawback—because the process involves plating with two different colors, manually adjusted, the color stability can be slightly weaker. Nonetheless, we ensure the colors stay within a similar range. If the color difference is too large, we will re-plate the item. However, due to differences in patterns and reflective surfaces on different designs, the colors may appear slightly different.
Vintage gold is achieved through two layers of plating—first with gold, then with 18K gold. This dual plating process results in a more durable color retention than other K gold colors, making it highly resistant to oxidation. The color is also very refined and timeless, offering a sophisticated and elegant look.
Natural Silver: As the name suggests, this is the natural color of silver, with a silver plating on the surface. Our designers’ philosophy is to return to the basics, embracing simplicity and restoring the natural essence of silver without adding any artificial colors. The advantage is a strong handmade feel, free from industrial marks.
White Gold: This color appears as white gold, with a surface plating composed of white gold and trace elements such as rhodium. The advantage of this finish is its long-lasting color retention, which, with proper care, can maintain its color for years.
K Gold and Vintage Gold: These two colors are achieved through surface plating with real gold and other trace elements, resulting in different colors through varied composition ratios and processing techniques.
Vintage Gold Color Variation: The vintage gold plating process involves first plating a layer of gold, followed by 18K gold. This double plating method creates a vintage gold color that is highly oxidation-resistant, giving a luxurious and timeless appearance. However, this strength is also its drawback—because the process involves plating with two different colors, manually adjusted, the color stability can be slightly weaker. Nonetheless, we ensure the colors stay within a similar range. If the color difference is too large, we will re-plate the item. However, due to differences in patterns and reflective surfaces on different designs, the colors may appear slightly different.
Vintage gold is achieved through two layers of plating—first with gold, then with 18K gold. This dual plating process results in a more durable color retention than other K gold colors, making it highly resistant to oxidation. The color is also very refined and timeless, offering a sophisticated and elegant look.
Ring Sizing
What's my ring size?
Most of our rings are open rings, which are adjustable and generally fit most fingers comfortably.
To find your ring size, download our guide and follow these tips:
Remember that your left and right hands may differ in size, so be sure to measure the finger you’ll wear the ring on.
For the most accurate results, measure your finger when it’s warm, not cold. It’s best to take several measurements throughout the day.
Make sure to also measure your knuckle to ensure the ring will slide over it comfortably.
Please note that rings with a wider band might need to be ordered in a slightly larger size.
Men’s tungsten rings cannot be resized.
If you’re still unsure, consider visiting your local jeweler for a personalized size assessment to avoid any resizing issues.
If the ring is a surprise, try asking her friends or family if they know her ring size, or borrow one of her rings (from the correct finger) and use our guide to determine the right size.
