FAQs

Thank you for choosing YAN COLLECTION. Your satisfaction is our top priority. We offer a 14-day return and exchange policy for your convenience.

To be eligible for a return, items must be in their original condition: unworn, unused, with tags, and in the original packaging. This policy excludes clearance items, personalized items, and earrings. You will also need to provide the receipt or proof of purchase.

We no longer provide direct exchanges for promotional or sale items. But no worries! If you need to return an item, we're here to help. Once we process your return, we'll issue you a voucher that you can use on your future purchases. Thank you for your understanding and continued support. If you have any questions, don't hesitate to reach out.We no longer provide direct exchanges for promotional or sale items. But no worries! If you need to return an item, we're here to help. Once we process your return, we'll issue you a voucher that you can use on your future purchases. Thank you for your understanding and continued support. If you have any questions, don't hesitate to reach out.

Once we receive your returned item(s), we’ll promptly process a refund for the purchase price (excluding any shipping fees if applicable). Please keep in mind that taxes, duties, and shipping costs are non-refundable for all countries.

We happily accept all major credit cards, including Visa, Mastercard, UnionPay, American Express, JCB, as well as Apple Pay, Google Pay, Shopify Pay, Afterpay, PayPal, and more. Depending on your country, additional payment options may be available. All accepted payment methods will be clearly displayed during checkout.

That's a great question. Our checkout page is secured with SSL, ensuring that all your browsing and shopping information stays private and protected.

We apologize for the inconvenience! First, please double-check that your shipping and billing details are accurate. If the issue persists, try reaching out to your bank for assistance with the payment. If you're still experiencing problems, feel free to send us a message, and we'll do our best to assist you. Please note: If you're paying with AMEX, you'll need to proceed to first and then select the "Pay with Credit or Debit Card" option inside . If you need any help with this process, our customer service team is here to assist you.

In the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then see your savings instantly. Remember, only one discount code can be used per order!

Shipping Policy Please allow us 1-3 business days to process, pack, and ship your order. Free Shipping Enjoy free delivery on orders over $99 NZD within New Zealand and $99 AUD Australia. This offer does not include oversized shipping. New Zealand Non-Rural Areas: Starting from $7.90 NZD (3-7 business days) Australia Nationwide: Starting from $8.9 AUD (3-7 business days) Internationally For the rest of the world, 3-12 business days, temporary shipping costs will be $15 at checkout, adjustments will be made if overcharged or undercharged. Please Note: International customers are responsible for any customs and import duties. Any additional fees, taxes, or duties during customs clearance are the buyer's responsibility. If you refuse a package due to customs charges, we cannot issue a refund. We are also not responsible for any delays caused by customs procedures. While we aim to meet the provided shipping estimates, exact delivery times cannot be guaranteed. The actual delivery time depends on the shipping method chosen. If you need to change the delivery address for your order or have any delivery or shipping questions, please contact us at info@yancollection.com

We deliver worldwide, shipping from New Zealand to any country, including Australia, the United States, and Canada.

Shipping Costs & Free Shipping Free Shipping: Enjoy free delivery on orders over $99 NZD within New Zealand and $99 AUD in Australia. This offer excludes oversized items. New Zealand: Non-Rural Areas from $7.90 NZD (3-7 business days) Australia: Nationwide from $8.90 AUD (3-7 business days) International: $15 flat rate at checkout (3-12 business days). Adjustments will be made for overcharges or undercharges. Note: International customers are responsible for any customs and import duties.

Absolutely! You'll be able to follow your YAN jewelry every step of the way. Keep an eye on your email inbox. We'll send you a tracking number and tracking link. You can also send us a quick message, and we'll be happy to track it for you.

Our exquisite jewelry is the perfect gift for that special someone in your life—great choice! Each piece is beautifully packaged in a jewelry box, with no invoice included. We also offer a complete gift wrap set to add an extra touch of elegance to your thoughtful present. No need to purchase wrapping elsewhere—simply add the gift wrap to your cart, place the jewelry inside when it arrives, and you’re all set to give the perfect gift!

All international orders (any orders shipped outside the United States) will be subject to customs duties and taxes. Please note that taxes, duties, and shipping costs are non-refundable for all countries. United Kingdom, European Union, Norway, Mexico, Australia, New Zealand Duties and taxes are already included in the final price before you complete your payment. Due to country regulations, there is no option to complete checkout without paying duties and taxes.

Orders are shipped Monday through Friday, excluding weekends and public holidays. To ensure your YAN jewelry arrives on time, we recommend placing your order soon.

All of our jewelry is crafted with
- 925 Sterling Silver as the base
- Offering various finishes such as Gold-Plated Sterling Silver, Platinum-Plated Sterling Silver, and more. Each piece is designed to maintain its beauty for years to come.
In addition to sterling silver, we incorporate a range of other high-quality materials, including natural pearls, natural freshwater baroque pearls, enamel, black onyx, red agate, obsidian, and opal and more

We have a beautiful selection of gemstones, each with its own distinct charm and unique properties. Our collection features genuine stones and materials such as Peridot, Blue Topaz, Green Onyx, Black Onyx, Black Obsidian, Lapis Lazuli, Natural Opal, Silver Shell, Moonstone, Organic Pearls, Enamel, and Zircon. For more information, please see the individual product descriptions.

Keeping your silver jewelry shining like new is simple! Clean your jewelry with warm soapy water and a soft-bristled brush, and avoid harsh chemicals found in everyday products like lotion, perfume, and hairspray, as well as household cleaners like bleach. For safety, we recommend that your jewelry be the last thing you put on before leaving and the first thing you take off when you get home. Looking for an extra care tip? Try this simple trick: Line a bowl with aluminum foil, place your silver jewelry on top, add a tablespoon of salt and some hot water. Let it soak for a few minutes, then rinse with clean water and gently pat dry. Your silver will look as good as new. For more care and cleaning tips, check out our Jewelry Care Guide.

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Don't wear in the shower: Avoid wearing silver jewelry while bathing, as water can accelerate oxidation. Additionally, body wash, facial cleansers, and soap often contain sulfur, which can further speed up the oxidation and darkening of silver.
Keep away from cosmetics: Try to avoid contact with hair spray, perfume, skincare products, sulfur soap, hair dye, and perming agents, as these items contain sulfur. Prolonged exposure can reduce the jewelry's luster or cause oxidation.
Avoid chemicals: Minimize contact with vinegar, bleach, and other chemicals. Do not wear silver jewelry while swimming, especially in the ocean or hot springs.
Seal from air: When not in use, store your silver jewelry in a sealed bag. This is important as it isolates the jewelry from air, reducing the chances of oxidation. Sealing the jewelry helps prevent it from coming into contact with air and sulfur, which can cause it to darken.

We offer four color options: natural silver, white gold, K gold, and vintage gold.

Natural Silver: As the name suggests, this is the natural color of silver, with a silver plating on the surface. Our designers’ philosophy is to return to the basics, embracing simplicity and restoring the natural essence of silver without adding any artificial colors. The advantage is a strong handmade feel, free from industrial marks.
White Gold: This color appears as white gold, with a surface plating composed of white gold and trace elements such as rhodium. The advantage of this finish is its long-lasting color retention, which, with proper care, can maintain its color for years.
K Gold and Vintage Gold: These two colors are achieved through surface plating with real gold and other trace elements, resulting in different colors through varied composition ratios and processing techniques.
Vintage Gold Color Variation: The vintage gold plating process involves first plating a layer of gold, followed by 18K gold. This double plating method creates a vintage gold color that is highly oxidation-resistant, giving a luxurious and timeless appearance. However, this strength is also its drawback—because the process involves plating with two different colors, manually adjusted, the color stability can be slightly weaker. Nonetheless, we ensure the colors stay within a similar range. If the color difference is too large, we will re-plate the item. However, due to differences in patterns and reflective surfaces on different designs, the colors may appear slightly different.
Vintage gold is achieved through two layers of plating—first with gold, then with 18K gold. This dual plating process results in a more durable color retention than other K gold colors, making it highly resistant to oxidation. The color is also very refined and timeless, offering a sophisticated and elegant look.

Most of our rings are open rings, which are adjustable and generally fit most fingers comfortably. To find your ring size, download our guide and follow these tips: Remember that your left and right hands may differ in size, so be sure to measure the finger you’ll wear the ring on. For the most accurate results, measure your finger when it’s warm, not cold. It’s best to take several measurements throughout the day. Make sure to also measure your knuckle to ensure the ring will slide over it comfortably. Please note that rings with a wider band might need to be ordered in a slightly larger size. Men’s tungsten rings cannot be resized. If you’re still unsure, consider visiting your local jeweler for a personalized size assessment to avoid any resizing issues. If the ring is a surprise, try asking her friends or family if they know her ring size, or borrow one of her rings (from the correct finger) and use our guide to determine the right size.

You can purchase an e-Gift Card online, which will be emailed directly to your chosen recipient, by clicking [here]. For more information on Gift Cards, click [here].